We stand behind the quality of every pair of earrings we make. Each pair comes with a 12-month warranty against manufacturing defects. If a fault in materials or workmanship turns up within 12 months of delivery, we’ll replace or refund it.
This warranty covers genuine manufacturing defects. It does not cover normal wear and tear, lost earrings or earring backs or accidental damage. If you’ve simply changed your mind, our 30-Day Sensitive Ears Guarantee has you covered instead.
How to make a claim
- Fill in the Start a Return form, select Faulty or damaged as the reason, and describe the fault in the details field.
- We’ll assess the claim and let you know the outcome by email.
- If approved, we’ll arrange replacement or a refund (whichever you would prefer).
Note: a $10 return postage fee applies to most returns. However, this fee is waived for approved warranty claims.
This warranty is offered in addition to any rights you have under the Australian Consumer Law. Nothing in this warranty limits or replaces those rights.
